These terms and conditions are a public offer and govern the relationship between FOP Shutenko V.A. NVME Power (hereinafter referred to as the Company) and a client. This offer agreement does not require signing in writing. Ordering and paying for services means full acceptance of the terms and conditions below. The company reserves the right to make changes to the rules for the provision of services unilaterally and without notifying customers.
Forbidden:
- software and content that is contrary to the laws of the country of placement;
- Sites selling goods that are contrary to the laws of the country of placement;
- pornography involving minors, animals (zoo), incest;
- materials of an erotic and pornographic nature (adult), including links to them, except for countries where it is permitted by law;
- fishing/fake, malware, farma, replica, IRC services, including links to them;
- theft and hacking of sites, "bakery", crack / hack and other similar activities;
- port scanning, brute force, proxy checkers and other similar software;
- fraudulent sites, HYIP projects, including links to them;
- any viruses, exploits, including links to them;
- any spam, grabbing, botnets, xrumer, submitter and any other similar software;
- use ip-addresses that do not belong to you;
- resources that distribute "spice" and other drugs;
- resources calling for interracial and ethnic hatred;
In case of receiving complaints (abuse) and depending on the nature of the violation, the company reserves the right to take one of the following measures against the client:
- allow 24 hours to correct the violation without blocking services
- block services until violation is corrected
- disable services without refund of unused funds
In some cases, the client pays an additional fine if his actions directly or indirectly led to losses for the company.
Rights and obligations of the client
- The client is obliged to comply with all the rules and requirements described in this agreement.
- The client is obliged to notify the company about the refusal to renew the lease of a dedicated server 15 days before the end of the lease period through the ticket system.
- When communicating with employees of the company through the ticket system, online chat, telephone and other means of communication, the client is obliged to communicate and behave within the generally accepted norms of ethics and morality.
- The client has the right to a refund of unused funds if, after paying for the service, 10 calendar days have passed.
- The Client is entitled to free technical support ensuring the availability, operability of the services provided and their compliance with the declared parameters.
- The Client is entitled to basic free administration services according to the list of services only if there is a control panel .
- The client has the right to defer payment at the discretion of the company.
Rights and obligations of the company
- The Company reserves the right to make changes to the rules for the provision of services unilaterally and without notifying customers.
- The Company reserves the right to suspend the client's account or server for the duration of technical work, DDOS attacks, natural disasters and force majeure.
- The company reserves the right to delete the shared hosting account or VPS server on the 10th day after the overdue payment. The data on the account is returned only after payment of the overdue period.
- By decision of the administration, photocopies of passport data or other identification documents may be requested from the client.
- The company guarantees a minimum bandwidth for 1 (one) VPS at 10 Mbps
Guarantees of services provided
- The Company guarantees that the resources correspond to those stated in the tariffs, as well as the absence of overselling.
- The Company guarantees compensation for downtime due to the Company's fault. Compensation is charged exclusively in the form of additional days in a 5-fold amount for each day of equipment downtime and applies to hosting and VPS services.
- The company guarantees 99% network UpTime, except for cases related to equipment maintenance and software updates, DDOS- attacks, natural disasters and force majeure, as well as downtime caused by the actions of the client.
Disclaimer
- The company is not responsible for the client's choice of OS, software, tariff and the consequences that this may entail.
- The company is not responsible for any type of direct or indirect damage, operation of third-party software or services, loss of business reputation or financial losses associated with interception, data loss, DDOS attacks and other circumstances Liability related or not by the client's actions due to downtime of the servers.
- The Company does not have access to the content of the clients' servers and does not check the content for compliance with these terms and conditions, except in cases of justified complaints from third parties.
- The company is not responsible for the delay in the installation of dedicated servers for reasons beyond the control of the company.
Refusal/Refusal of Services
- The company reserves the right to refuse to provide services to the client in case of indecent and insulting treatment that degrades the honor and dignity of the employee(s) of the company.
- The Company reserves the right to terminate the provision of services (at its discretion) in case of violation by the client of one or more paragraphs of these rules.
- The company reserves the right to prohibit the posting of materials that, in our opinion, are not acceptable from the point of view of the universal principles of humanism.
Infringement Complaints
- The company does not have the right to establish the fact of the presence or absence of an offense. Only the relevant judicial and law enforcement authorities are authorized to do so.
- Filing a complaint about infringement of intellectual rights provides the right holder with the opportunity to protect their exclusive rights and provides for forwarding the complaint to the owner of the hosting service, providing time for a response and making a decision to block the hosting service based on the results of the answer provided by its owner.
- The site owner has 24 hours to respond from the moment the complaint is forwarded by our company. In case of ignoring the complaint, our company has the right to block the site until a response is received from the client
